About Registration

What is ProWin11?

ProWin11 is a Sport Fantasy app. Fantasy sports is a “Game Of Skill” where you create a team of 11 players from the given list of real players for an upcoming match & compete with other sports fans for prize money

How to register?

You can register using multiple options like mobile number, email ID or register instantly using your Facebook or Google account.

Why am I unable to login to my account?

Please check if you are entering the details like email ID, phone number and password correctly. If the problem still persists, please try again later.

In case of scheduled maintenance, please be patient. We are working hard to give you a safe, secure & quality service. These maintenance sessions help us serve you better.

How to change my password?

When you are signed in, go to your “Profile” page and in the full view of your profile, you will get the option to 'Change Password'.

How many accounts can I make on ProWin11?

ProWin11 does not allow more than one account per person with valid documentation.

Can I refresh/alter my data?

Any attempt/kind of tampering or deletion of data is against our terms of service. We aim to provide accurate data to our users including data about their past games & transactions. Therefore, any alteration is strictly unacceptable.

My issues are not addressed in the above questions. How do I contact you?

You can reach us out through the given email: bhagat.himanshu@gmail.com or call us on +91-9971186186

Fair Play Violation

ProWin11 hold Fair Play Policy at highest priority at its platform and any user violating the Fair Play Terms of ProWin11 shall be entitled to bear various consequences including, but not limited to, blocking & seizing user’s ProWin11 Account & blocking withdrawal requests.

Fair Play Violation at ProWin11 includes:

The people you are referring to should be genuine human beings with valid documents and the user should not use any fake accounts to gain the “Refer & Earn” cash bonus amount.

The PAN card of all your referred friends should be verified. In an event, the PAN card of more than 9 of your referred friends are not verified, the user will be considered as violating the Fair Play Terms of ProWin11.

A user creating more than one account on ProWin platform will be considered as violating the Fair Play Terms of ProWin as ProWin neither allows nor encourages any user to create more than one user account on ProWin

Withdrawing your winnings by using any unlawful or illegal means or trying to withdraw winnings through channels not permitted by ProWin is considered as a Fair Play violation at ProWin.

If a user is found submitting fake/forged documents or someone else’s documents during the registration process with ProWin, the act will be considered as violation of the Fair Play Terms of ProWin.

In case a user is found to be creating and using multiple accounts on a single device amid regular platform audits, then, the case shall be considered to violate Fair Play Terms of ProWin and attract needed actions. As a part of the action, the withdrawal request of the user shall be put on hold.

Consequences of Violating Fair Play Terms of ProWin11

As a part of consequences for violating the terms of Fair Play at ProWin11, the account of the user found to be violating the Fair Play terms will be blocked.

Furthermore, based on the severity of the issues ProWin11 management may reduce the total amount, present in the ProWin11 user account of the user violating the Fair Play terms of ProWin11, to zero.

In case, a user is using a single device for creating multiple accounts on ProWin11, it should be ensured by the user that all the mandatory verification formalities, including mobile, email, PAN card & Bank Account details verification have been done by the user for all the accounts created. Abiding by the said process will help such users, who create multiple accounts on a single device, in terms of smooth withdrawals on ProWin11.

Verification

Is it mandatory to verify your account on ProWin11?

No, you can participate in contests hosted by ProWin11 without verification. All your winnings will be deposited into your wallet with every successful win.

Verification becomes mandatory when you wish to withdraw any amount from your wallet.

How do I verify my ProWin11 account?

You need to follow the following process to get your account verified on ProWin11.

  1. Click on the “Profile” icon in the upper left corner of the screen.
  2. Inside the “Profile” menu, tap on “Verification” option.
  3. You will need to verify your email ID first by applying for a verification email clicking on the link provided in the aforementioned email.
  4. To verify your PAN details, click on the “PAN” tab and enter your PAN details as well as the front of your PAN Card. Then click on “Submit for Verification”
  5. Lastly, you need to verify your bank details by providing a Bank Account proof (for example) passbook, cheque book, or bank statement which clearly shows your Name, IFSC Code & Account no.

Is it mandatory to verify PAN details?

Yes. In order to verify that our users are not below the age of 18 and for Tax Deduction purposes, you will have to verify your PAN details.

Cash Prize

How will I be informed if I win a Cash prize?

ProWin11 updates the final ranks and points at the end of every match. In an event a user wins a cash prize post participating in a contest(s), the winnings amount will be credited automatically to the ProWin11 account wallet of the user

When will the winning amount be deposited to my Wallet?

ProWin11 usually declares the winners of the match and distributes the winning amount among the winners within a few hours after the end of the match. ProWin11 team checks and verifies the scorecard of the live match with the scorecard at ProWin11 App in order to ensure that correct points have been awarded to the users on the basis of on-field performance of their chosen players during the match.

Does the prize amount expire when not withdrawn?

Just like “Bonus” amount, your Prize amounts never expire and users can withdraw/use them at their convenience.

If other players rank the same as me, how much will I win?

In cases where there are more than one rank holders at the end of the game, the prize money will be equally split among the rank holders at the end of the match.

For example, the winning amount for Rank 1 is Rs. 1,000 and if two players tie for 1st rank, the winnings will be split equally between both the winners. In this case, both the players will win Rs.500 each.

Withdrawl

How do I withdraw cash?

  • You can Withdraw Cash at any time by going to the “Wallet” page and clicking on the “Withdraw” button.
  • You are then asked to enter an amount you would like to withdraw.
  • You can only withdraw an amount less than or equal to your Withdrawable Balance. This will be shown to you on the “Withdraw” page
  • For making a withdrawal, you need to be ID verified. If you are not ID verified, then on placing a withdrawal request you shall be prompted to upload the latest copy of ID proof. Our customer service team will review and verify your uploaded document. You can also get your ID verified by uploading an ID proof document in the “Verification” section under the “Profile” menu.

What is the minimum amount I can withdraw?

Minimum withdrawable amount is 100.

What is the maximum amount I can withdraw?

You can withdraw a maximum amount of 2,00,000. The balance in your Withdrawable Account includes all your cash winnings and any amount deposited directly from your bank account into your wallet.

Can I withdraw bonus money into my bank account?

No, you cannot withdraw “Bonus” amount into your bank account. The “Bonus” can exclusively be used to play games on ProWin11. “Bonus” amount cannot be transferred to another account. You may use “Bonus” amount is 100% redeemable i.e. you may play games using the “Bonus” amount exclusively without depositing money from your bank account upto the amount available in the “Bonus” wallet.

Are there any Tax Deductions during withdrawal process?

As per law, tax deduction at source (TDS) may be applicable on your winnings. TDS is currently applicable at the rate of 30% on winning above 10,000 and the rate of TDS ₹ 10,000 and the rate of TDS and/or the exemption limit are subject to changes from time to time as required by law.

  • For example:Suppose you participate in a contest with 100/- entry fee and win ₹ 10,000 and the rate of TDS ₹ 10,000 and the rate of TDS 12,000/- in that contest.
  • Since your net winning in that contest is 11,900/- ( 12,000/- minus 100/-) which ₹ 10,000 and the rate of TDS ₹ 10,000 and the rate of TDS ₹ 10,000 and the rate of TDS is greater than 10,000/-, a TDS of 30% will be applicable of the net winning ₹ 10,000 and the rate of TDS amount ( 11,900/-) and will be deducted from the winning amount ( 12,000/-).
  • ₹ 3,570/- ( 11,900 x 30%) will be deducted from your winning amount and your ₹ 10,000 and the rate of TDS account will be credited with 8,430/- ( 12,000/- minus 3,570/-).

A TDS certificate will be provided to you 3 months from the winning date, on your registered email address.

This game involves an element of financial risk and may be addictive. Please play responsibly at your own risk.